Communication is the lifeline of any successful business. But with increasingly distributed teams and ever-evolving customer demands, keeping everyone connected and efficient can be challenging. Outdated phone systems and contact center solutions add to these issues, resulting in disjointed tools, a lack of scalability, and limited insights into your workforce’s performance.

Thankfully, AI-driven solutions are transforming business communications by making them smarter, simpler, and more reliable. Our provider partner, Dialpad, is at the forefront of the AI revolution. Read on to explore Dialpad’s AI-powered contact center and voice platforms.

AI Contact Center: Solving Modern Contact Center Challenges

As customer expectations evolve, businesses need innovative tools to streamline their contact center operations and elevate the customer experience. Unfortunately, modern contact center platforms often lack the agility needed to meet changing demands head-on, leaving businesses struggling to overcome issues such as:

  • Providing Consistent Service – Maintaining consistent service quality across every communication channel can be difficult.
  • Monitoring Performance – Tracking critical agent metrics like call times and customer satisfaction is time-consuming.
  • Increasing First-Call Resolution – Minimizing transfers and callbacks is critical for improving customer satisfaction. 
  • Improving Data Insights – Uncovering actionable insights from customer data manually can be tedious and complex.

Dialpad’s AI Contact Center leverages the power of artificial intelligence to reshape the way your agents connect with customers. It doesn’t just provide your teams with a platform; it offers AI support throughout the entire customer journey. Here’s how:

Omnichannel Excellence

Today’s customers expect to communicate through multiple channels, and Dialpad understands the importance of delivering a seamless, omnichannel experience. The AI Contact Center unifies voice, digital messaging, social media, and self-service into a single, easy-to-use interface so your agents can deliver a consistent quality of customer service across every channel.

Workforce Engagement

Dialpad’s AI Contact Center goes beyond customer interactions. The platform also improves agent workflows by automating routine tasks and providing real-time coaching, and it integrates seamlessly with CRM and other software to simplify data management.

Quality Management

Dialpad’s AI-powered platform analyzes customer interactions in real-time to provide immediate insights into customer sentiment, agent performance, and call quality – so you get up-to-the-minute data for making informed decisions. It also offers key performance metrics in a user-friendly dashboard, making it easy to identify trends and areas for improvement.

AI Voice: A Smarter Business Phone System

Modern businesses face many communication challenges, from juggling multiple tools to connecting remote workers and maintaining efficiency. Dialpad’s AI Voice is an intelligent business phone system designed to help organizations overcome these challenges. The cloud platform offers:

True Unified Communications

Dialpad combines calling, messaging, and video conferencing in one user-friendly interface. No more switching between multiple tools. Everything you need for seamless communication is at your fingertips.

Intelligent Call Features

Say goodbye to lengthy call notes and hello to streamlined productivity. Live call transcription, automatic summaries, and action item tracking help make sure your teams never miss crucial details in a conversation. 

Scalability and Global Reach

Dialpad’s AI Phone System is built for business growth. It offers seamless scalability to ensure your communication system can expand with your company, along with toll-free numbers for effortless customer reach.

Mobile Compatibility

Dialpad ensures your work-from-anywhere teams stay connected and productive. The system is fully compatible with mobile devices, making it easy for your team to collaborate from anywhere.

AI-Powered Insights

The platform offers intelligent features like voice-to-text transcription, sentiment analysis, and real-time coaching so you can consistently improve communication quality and effectiveness throughout your organization.

Improve Your Communications With Dialpad’s Advanced AI Technology 

AI is transforming business communications, providing unprecedented capabilities to connect and collaborate smarter. AI-powered voice platforms can help businesses make customer interactions more seamless and productive, but choosing the right solution to transform your business can be a time-consuming (and confusing) process.

That’s where trusted technology advisors like OnDemand come in. We’ve spent over 15 years vetting technology partners down to the best-of-breed solutions – including Dialpad’s AI Contact Center and AI Voice – so we can provide unbiased guidance to identify the best tools to meet the demands of your modern workforce. If you’re ready to get started with the most advanced AI solutions to improve your business communications, reach out to our experts today.